Things I’ve designed + built
Creating call flows with Clarity Connect
The client
Clarity Connect provides call routing and analytics for high-volume call centers around the globe.
The problem
How do you help businesses create automated call flows that are easy to build and meet the needs of their customers?
The solution
I helped design and prototype a visual call flow builder that supports a range of inputs from simple numpad menu routing to free voice responses to custom handling based on looking up user data.
Fig. 1: Creating a call flow
The Park at Wrigley
The client
The Park at Wrigley (now Gallagher Way) is a new town square with restaurants, shopping, and seasonal activities for all ages. Visit the site
The problem
How do you market a space still under construction?
The solution
Truth Labs created custom illustrations and 3D models, animated to bring them to life. I helped architect a fast, responsive site integrated with a simple CMS using Contentful.
Fig. 1: Browsing upcoming events
Salesforce integration for Clarity Connect
The client
Clarity Connect provides call routing and analytics for high-volume call centers around the globe.
The problem
Many clients live inside Salesforce, and that’s where they want to handle customer calls, not in a stand-alone app.
The solution
I helped design and prototype a solution from the ground up, bringing much of their product’s functionality into the Salesforce environment.
Fig. 1: Early-stage wireframe
Wrigley Rooftops
The client
Wrigley Rooftops is the premier rooftop provider for Cubs games and events at Wrigley Field. Visit the site
The problem
It’s not easy to manage 11 buildings with independent marketing and booking sites, so Wrigley Rooftops came to Truth Labs for help bringing their properties under one domain.
The solution
Truth Labs designed the marketing, ticket search, and sales pages. I helped build their secure payment flow using Stripe, a simple CMS using their existing Salesforce setup, and enhanced the experience with custom animation.
Fig. 1: Browsing the rooftops
Nineteen
The client
Nineteen is a tool for visually exploring qualitative data. Visit prototype
The problem
Popular graphing tools are built to explore quantitative, not qualitative, datasets. Nineteen came to Truth Labs looking for help designing and building their tool.
The solution
I helped design and prototype a tool that allows visual exploration of datasets, regardless of size or structure.
Fig. 1: Prototype showing key interactions